Patient and Physician Advocacy (202) 444-3040
Patient Care Line (202) 444-CARE (2273)
This department provides advocacy and assistance to patients/families and physicians in all care settings and acts as liaison between patients, physicians, hospital staff and departments to recognize and remove any obstacles to providing high quality care. Advocates can be contacted Monday to Friday 8am - 5:30pm at (202) 444-3040 and by pager on the Patient Care Line 202-444-CARE (2273). After hours, contact the Patient Care Line or the Clinical Administrator through the Page Operator (202) 444-PAGE (7243).
Download the Patient Rights PDF:
Patient Rights and Responsibilities
Your Rights:
- To respectful and considerate care.
- To receive treatment withough discrimination as to race, color, religion, sex, national origin, disability, sexual orientation or source of payment
- To a clear, complete, and understandable description of your condition and treatment choices.
- To ask questions and expect answers about benefits, common risks and recognized alternatives before you give your permission for any procedure or research study.
- To refuse a diagnostic or therapeutic procedure, treatment, or research study to the extent permitted by law, and to be informed of the medical consequences of refusal.
- To have your pain appropriately assessed and managed.
- To ask your healthcare worker to please wash his/her hands.
- To request or refuse an interpreter.
- To contact a Patient Advocate if you have concerns or complaints about the care you receive or the privacy of your medical information.
- To privacy and to receive a notice of our privacy practices and your privacy rights.
- To formulate Advance Directives and have hospital and medical staff comply with those directives to the extent permitted by law.
- To access, coy and update your medical record in accordance with the Notice of Privacy Practices.
- To leave the Hospital as soon as possible with instructions about caring for yourself at home.
Your Responsibilities:
- To give your health care team the most complete and correct information about your health, health history, insurance, and related issues.
- To tell your caregivers about changes in the way you feel when you are in the hospital, in the doctor’s office, or after you leave.
- To follow your plan of care.
- To pay attention to the care you are receiving.
- To speak up if you do not understand.
- To discuss your Advance Directive with your physician prior to admission, when admitted, and anytime you make changes to the document.
- To keep noise to a minimum; to use the telephone, TV, and lights courteously.
- To be considerate and respectful of other patients and Hospital employees as well as others’ property and equipment.
- To help us maintain a healthy and healing environment, refrain from the use of tobacco products in adherence to the hospital's tobacco-free policy.
We are pleased to provide excellent care.
Compliments, comments or concerns, call our 24 hour Patient Hotline.
Inside the Hospital: call ext. 42273
Outside the Hospital: call 202-444-2273
